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Delivery (Excluding Flex Apex)
Crawley Sheds and Cabins Limited provide estimated working day lead times for delivery. However, these timescales are not a maximum or guaranteed time in which the delivery will take place. When your product is ready for delivery and the delivery is then scheduled, you will be contacted by Us to book in the delivery with you via email or telephone. At this time you will receive your confirmed delivery date and estimated two-hour arrival time slot. We will make every effort to deliver goods within a reasonable variance of the published estimated timescales; however, extended delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between Crawley Sheds and Cabins Limited and the buyer, and Crawley Sheds and Cabins Limited shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and Us, the delivery of goods will take place at the delivery address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that Crawley Sheds and Cabins Limited delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and We will not be liable to you for any subsequent claim of non-delivery. We do not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). The quantity or content of any consignment of goods or components of a good that are recorded by Us upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. We also reserve the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and Us. This includes any contract between yourself and Us for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.

If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing Us to leave the product without a signature upon arrival), the product may be left in a secure location within the boundary of your property where possible. If it is not possible to leave the delivery safely, the product will be returned to base, awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re-transported. For some of Crawley Sheds and Cabins Limited products, such as log cabins and certain other large garden buildings, it is your responsibility to ensure someone is available to assist in the off loading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight as there may only be one delivery driver and some components can weigh up to 50kg. The largest size of Shed panel we deliver is 10ft and the largest Cabin pack is 20ft so if you are restricted for access, it may be advisable to consult our staff for further information. The delivery driver will not assist with carrying any components through your property. Unless expressly stated, We assume that the purchaser will be available for delivery at any time with prior notice. We request that the provides information relating to any narrow lanes, narrow or low bridges, weight restrictions, or similar vehicle restrictions on the available routes to access the delivery address. We also require notification of any parking/stopping restrictions at the delivery address in advance of delivery. If our vehicle cannot reach your property, the goods may be left at the nearest accessible point.

If your order contains multiple building types these may not be delivered together due to the type of delivery vehicle required to transport them.

Delivery of Sheds:
•    Delivery is kerbside only unless discussed and agreed as otherwise prior to delivery. You will need an appropriate space as close to your kerbside as possible for our driver to deliver to.
•    Garden Sheds and most garden buildings are delivered in single panels and unloaded by hand on arrival.
•    Movement of delivered goods beyond kerbside is the responsibility of the customer unless discussed and agreed as otherwise prior to delivery. In any case, movement of the panels beyond kerbside is at the driver's discretion and the driver will need to assess access on arrival in order to ensure that he can safely move the panels to any requested location beyond kerbside.
•    The driver will not carry panels through your property as he is not insured to do so.
•    It is essential that you fully check the delivery of your garden building to confirm that all components, parts and fixings are present and correct prior to assembly, to ensure you have everything required for installation. If there is a problem with any component you have received, or if something is missing, please email info@crawleyshedsandcabins.co.uk and confirm the issue with photographs where applicable.

Delivery of Log Cabins:
•    All log cabins are delivered kerbside only. We request that you leave a free space as close to the kerbside as possible for the driver to leave the building.
•    Movement of delivered goods beyond kerbside is the responsibility of the customer.
•    If possible, please ensure there are no obstacles, such as your (or your neighbours’) vehicle, that could impede the unloading on the delivery day.
•    Please advise us beforehand if there any overhead obstacles such as overhang trees or telephone cables that could impede the unloading on the delivery day.
•    It is essential that you fully check the delivery of your garden building to confirm that all components, parts and fixings are present and correct prior to assembly, to ensure you have everything required for installation. If there is a problem with any component you have received, or if something is missing, please email info@crawleyshedsandcabins.co.uk and confirm the issue with photographs where applicable.

If an attempted delivery is made but cannot be completed as a result of the purchaser failing to meet the terms of delivery including but not limited to there being no-one present and capable to assist our driver, no access to or stopping at the delivery address, or no suitable location in which to leave the delivery, the building(s) will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. Crawley Sheds and Cabins Limited cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products.

If an order contains multiple building types (i.e. a Cabin and a Shed), these are likely to be delivered on different dates due to the varying production lead times and differing types of delivery vehicle required to transport them.

Once goods have been delivered, they are the responsibility of the customer alone.

Please note - If you order a garden shed or log cabin outside of our free delivery zone or if the building you have ordered is customised or bespoke, the lead time can be extended. Please contact us for further information.

Cancellation of Delivery Bookings

If you have accepted a delivery and wish to cancel the accepted delivery booking, we will require a minimum of 3 working days’ notice prior to the scheduled delivery date. If a delivery is cancelled within 3 working days of the accepted delivery date, the delivery loading process will have commenced and cancellation of the accepted delivery will incur a failed delivery charge.